Consumer protection
Reliable and fair
Gambling must be safe and fair – that’s why at Veikkaus, we ensure strong consumer protection and a safe playing experience.
Our customers can trust that our games are reliable and of high quality, and that all players are treated equally and fairly.
All our games are operated under careful supervision to ensure a smooth and fair experience. We regularly test and inspect our games and payment systems to ensure they function properly. Winnings are paid out promptly and securely to the rightful recipient. If an issue occurs – for example, a slot machine fails to return inserted coins or accumulated winnings – we investigate the matter thoroughly and make it right.
We verify and identify every player in accordance with the Finnish Lotteries Act and Anti-Money Laundering legislation. All personal information provided by registered players is checked against the national population information system.
Protecting our customers’ privacy is a priority
When processing personal data, we respect our customers’ privacy rights and are committed to safeguarding each individual’s right to privacy. You can read more about our data protection practices on our dedicated privacy page.
United against fraud in sports games
We only offer betting options on events and matches that meet strict responsibility and reliability criteria. We also work closely with both national and international partners to prevent fraud, money laundering, and other criminal activities related to gambling.
Customer legal protection
If a customer feels they have been treated unfairly, their legal protection is strongly safeguarded. Veikkaus has a clearly defined process for investigating errors, and if necessary, the customer can request a resolution recommendation from the National Police Board.
