Contacts
Customer service
Our customer service is here to help with anything related to gaming and our Loyalty Programme, every day of the year.
| Phone: | 0200 55000 |
|---|---|
| Email: | asiakaspalvelu@veikkaus.fi |
| Chat: | veikkaus.fi/asiakaspalvelu |
| Open: | 6-24 every day |
Addresses
| Street address: | Aku Korhosen tie 2 00440 Helsinki |
|---|---|
| Postal address: | Veikkaus Oy, P.O. box 1
01009 Veikkaus |
Sales service
Free sales support service for agents and partners
| Tel: | 0800 157 509 |
|---|
| Email: | myyjapalvelu@veikkaus.fi |
|---|
| Open: | |
|---|---|
| Monday-Sunday | 6–21 |
Media service
Please note that the media service is intended for use by media representatives only. If you are not a member of the media, please contact customer service.
| Media service: | 09 4370 7000 (pvm/mpm) |
|---|
| Open: | |
|---|---|
| Monday, Wednesday and Thursday | 8–21 |
| Tuesday | 8-22 |
| Friday | 8–23 |
| Saturday | 9–12 20-22 |
| Sunday | 10–15 |
Contact us
Gaming arcades
Our 44 gaming arcades are conveniently located in central spots across Finland.
Casino Helsinki
Finland's only casino, Casino Helsinki, is located in the heart of Helsinki.
Fennica Gaming
Our subsidiary, Fennica Gaming, develops and sells our games internationally.
Billing address
Name: Veikkaus Oy
Business ID: 2765220-1
Contact email: ostoreskontra@veikkaus.fi
E-invoice address: 003727652201
Operator: Basware (BAWCFI22)
Veikkaus Oy only accepts electronic invoices. All invoices must include the name of the Veikkaus contact person and, if applicable, the contract number.
If your own systems do not support sending e-invoices, they can be submitted via the Basware Commerce Network. This service is free of charge for suppliers.
Procurement
We work in collaboration with a broad network of suppliers. Each year, we carry out over 20 public procurement procedures, in addition to a significant number of purchases made under existing framework agreements. We also make use of joint procurement arrangements provided by Hansel.
Veikkaus is a public contracting authority and complies with the Finnish Act on Public Procurement and the procurement procedures set out therein.
In accordance with the requirements of procurement legislation, we select suppliers openly, without discrimination and with fairness, choosing those whose products and services best support Veikkaus’s business success. In supplier and product selection, we place particular emphasis on quality, responsibility, safety, and cost-effectiveness.
The Act on Public Procurement requires that procurements exceeding the threshold value be publicly and transparently tendered. We publish all such procurement notices on the HILMA notification channel: www.hankintailmoitukset.fi.
For reference requests, please contact your designated contract representative.
Selling Veikkaus' games
Would you like to offer your customers the chance to play Veikkaus games such as Lotto, scratch cards, TOTO games, or slot machines — providing excitement, entertainment, and the possibility of winning? Veikkaus games bring increased foot traffic, loyal regular customers, and a competitive edge to your gaming venue and partnership.
To support your sales, we offer advertising and promotional investments, a free telephone service open every day, a dedicated local contact person, and complimentary basic and advanced training.
As an agent, you will earn a sales commission on the Veikkaus games you sell. The commission varies depending on the product.
Call our agent service at +358 9 4370 4000 and let’s talk more!